Companies today rely on and promote good customer service. Customer retention is vital, especially in today’s economical climate. So, one of the key attributes an employer will be looking for is customer service experience. It’s crucial you highlight this on your CV.
When you are constructing your CV you need to think about past jobs you have done and extract any customer service facts and figures. It’s important to highlight some of the skills when you are writing a cover letter too so they are easy to spot.
Many companies are so reliant on this that they have their own CRM (Customer Relationship Management) team whose sole role is to interact with customers, obtain feedback and suggest ideas for improvement.
Even if you have not worked in a customer service role, you should be able to demonstrate the key attributes that employers will look for:
- Attention to detail
- Good rapport building
- Relationship management skills
- Good telephone manner
- Good team player
- Good communication
You can easily demonstrate the above by referring to moments in your previous roles or work experience. Maybe you had to deal with a difficult customer on the phone, maybe you worked in a team to complete a big project or perhaps you are good at constructing relationships within the work place. Whatever it is you need to ensure your CV shows this and that you elaborate on this during a job interview because it could increase your chances of employment.
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